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Last updated: 22 September 2026
This policy applies to products purchased from East Coast Drones and, where stated, to services we provide. It does not limit your rights under the Australian Consumer Law. The change of mind conditions and fees below apply only when a product does not have a problem covered by law.
You may request a change of mind return within 7 calendar days after delivery by emailing [email protected] with your order number and the item you wish to return. An eligible item must be unused, unopened and in its original packaging. Please wait for our return instructions, then send the item within 14 calendar days after receiving them.
Consumer drones, batteries, accessories and parts are eligible if they meet these conditions. A 25% restocking fee, calculated on the purchase price of the returned item, applies to an approved change of mind return for these products. You pay return shipping. Original outbound delivery charges are not refunded for a change of mind return.
Agricultural drones and commercial or enterprise drones, including DJI Agras T100, DJI Agras T70P and DJI Matrice models, are not eligible for change of mind returns. The same applies to special or custom orders and items clearly identified as final sale before purchase. A product that has been flown, installed, charged or otherwise used is not eligible for a change of mind return. These exclusions do not affect your rights where a product is faulty, damaged or not as described.
Once we receive and inspect an eligible change of mind return, we will tell you the outcome and process an approved refund to the original payment method within 10 business days. Your payment provider may take additional time to show the refund.
If you believe a product has a problem, contact us at [email protected] with your order number and a description of the issue. Photos or video can help us assess it, but are not required in every case. Please contact us as soon as practical; the 7-day change of mind period does not limit your rights for a product problem. Original packaging is not required to make a consumer-guarantee claim.
We will assess the product and explain the next step. For a major failure under the Australian Consumer Law, you may choose a refund or replacement of the same type. For a minor failure, we will provide a remedy required by law, including a repair within a reasonable time where appropriate. If a minor failure cannot be fixed within a reasonable time, further remedies may be available. No restocking fee applies to a valid consumer-guarantee remedy.
Please contact East Coast Drones about a product you bought from us. We will not require you to pursue the manufacturer instead of us to exercise your rights against us. A manufacturer’s warranty may provide additional rights.
Contact us before sending an item so we can provide return instructions. Our return address is East Coast Drones, 125 Vicarys Road, Mundubbera QLD 4626, Australia.
A product that can reasonably be posted or brought back may need to be returned for assessment. If the product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs you have paid. For a faulty product that is large, heavy or difficult to remove, we will arrange collection or pay reasonable shipping costs. Keep receipts for return costs. We will not cap these rights at the original outbound freight charge.
If you have a concern about a repair, drone operation or other service we supplied, email [email protected]. We will assess the issue and provide any remedy required by the Australian Consumer Law. Please report concerns promptly where possible so conditions can still be assessed; a later report does not by itself remove your legal rights.
For a booked service that you cancel, please give at least 48 hours’ notice. If you cancel with less notice, we may charge reasonable, documented scheduling or travel costs already committed, where these were disclosed in the quote or booking terms and the law permits. This does not apply where you have a legal right to cancel or a remedy for a service problem.
East Coast Drones | ABN 23 299 231 068 | [email protected]
