Last updated: 22 September 2026

1. Overview

East Coast Drones (“ECD”, “we”, “us”, “our”), ABN 23 299 231 068, is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, and your rights.

2. What We Collect

• Website & account data: name, email, phone, billing/shipping address, order history (collected via our website and shop).
• Enquiry & CRM data: details you provide via contact forms, quote requests, or phone calls, stored in our customer relationship management (CRM) system.
• Service delivery data: site/property details you provide when booking agricultural or drone services.
• Captured imagery & flight data: photos, video, and mapping/survey data captured while performing services on or near your property. This may incidentally include images of people, vehicles, structures, or neighbouring land, along with GPS/geolocation metadata.
• Payment data: we do not store full card details — payments are processed by our third-party payment provider(s).

3. How We Use It

We use your information to: process orders and payments; deliver, schedule, and invoice services; respond to enquiries; maintain records for warranty, insurance, and CASA compliance purposes; and, where you have given consent, for marketing (see clause 6).

4. Data & Imagery Ownership vs. Privacy

Who owns the maps, photos, and video produced by a service job is addressed commercially in our Terms & Conditions, clause 7.1. This Privacy Policy instead covers how we handle any personal information that imagery or flight data may incidentally contain — for example, if a person, vehicle, or identifiable neighbouring property appears in captured footage.

5. Sharing Your Information

We share information only with:

• Trusted service providers who help us operate (e.g. our CRM/GoHighLevel platform, WooCommerce/hosting provider, payment processors, courier/freight partners).
• Regulatory or law enforcement bodies where required by law.

We do not sell your personal information to third parties.

6. Marketing & Imagery Use

We will only use imagery from a service job in our marketing (website, social media, portfolio) where you have given us prior written consent. We ask for that consent at the time of booking or quoting.

You can withdraw consent at any time by emailing [email protected]. We will remove the imagery from material we control within 14 days, though we cannot recall copies already shared or reposted by others.

7. Data Storage & Security

Your information is stored using reputable third-party platforms (CRM, hosting, cloud storage) with technical and organisational safeguards including access controls and unique logins, encryption in transit, restriction of captured imagery and flight data to staff who need it for the job, and regular backups. We retain records as long as necessary for the purposes above and to meet legal/tax obligations (including ATO record-keeping requirements).

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and may withdraw your consent to marketing use of your data or imagery at any time by contacting us.

9. Cookies

Our website may use cookies for functionality and analytics purposes. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this policy from time to time; the current version will always be available on our website.

11. Contact

Questions, access or correction requests, and privacy complaints: [email protected]. Tell us what happened and how we can contact you. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner where it has jurisdiction.